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Our Newsletter

Shipping & Returns

Shipping & Delivery

Unless otherwise informed, all goods will be dispatched within 5-7 working days. If your desired product is not in stock, delivery may take longer; we will contact to advise you of estimated arrival time.

For urgent orders please contact us before you make any purchase and we will estimate whether we can meet your time deadlines.

1.1 Uniforms West will not be held responsible for re-postage if the user submits incorrect address or postage details. Please contact us asap if you have entered incorrect shipping details.

1.2 All products available online can be delivered to your door (flat rate) or picked up for free.

1.3 Delivery is charged by at a flat rate of $14.95 within Western Australia and $20.00 for any inter-state orders.

1.4 If you choose to "pick up" your order, please wait for us to notify you when the product is in store (WA customers only), as we do not carry large stock amounts. 

Refund Policy

If you are not happy with a product purchased from our website you may obtain a full refund as long as you meet the following criteria:

2.1 Uniforms are to be returned to us within 7 working days

2.2 The product must be in original packaging and condition 


2.4 A proof of purchase must be attached (reciept)

2.5 Uniforms West reserves sole discretion to ascertain whether the goods are faulty or damaged.

2.6 You may opt for a refund, exchange or store credit.

How to make a Return Request

Online procedure: you can put in a returns request whilst logged in on the website.

1. Log into your account, and locate "Complete Orders" under "My Account"

2. Find the product and simply click "return", and fill in the return reason and any other additional information. You will receive a Return ID (RID).

3. Click "submit". We will contact you and provide further instructions.

Offline procedure: you can put a returns request by direct mail or email/phone.

1. Phone or email us immediately to specify your return reason and whether you want a refund, exchange or store credit.

2. Mail the product in original, clean condition to 26/70 Roberts Street Osborne Park WA 6017, no later than 7 working days after your intial purchase.

If you request the product to be returned by delivery, you will be responsible for payment of return freight charges.

Returns made with Uniforms West may also carry handling fee specified at the time of return.